y Resume

Operations Manager - Brookfield Properties

2019-Present

Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services.

Manage the 5-year Capital plan of $61 Million annually and expense budget of $67 Million in order to maximize ROI for retail and office buildings.

Ensure proper maintenance of all BAS systems including lighting controls, HVAC, fire / life safety alarm systems, irrigation control, vertical transportation, electrical distribution/wiring and lighting, and plumbing.

Create the annual deliverables for Maintenance and large equipment preventative maintenance services. Supervise & maintain Mall level Risk Management and Emergency Planning procedures.

Develop processes and workflow for the Property Management field teams including administrative, marketing, operations and leasing teams.

Implement dashboards to improve upon efficiency across teams resulting in successfully achieving store opening metrics.

Area General Manager - Premier Workspaces

2013- 2018

Accountable for all business, financial, and management aspects of the assigned centers, budgets for the centers, developed and maintained strong working relationships with tenants, and supervising center staff.

Managed the entire sales cycle from lead/inquiry development, sales tours, marketing all product lines, negotiating and closing deals with prospective clients resulting in $6 million in annual sales.

Built broker relationships, 3rd party contacts and local partnerships to generate new business and referrals resulting in $2 million in annual sales.

Led and onboarded new and existing team members and coach to successfully champion workflow processes across teams.

Streamlined workflow processes resulting in a 95% customer satisfaction rating over 10 months.

Regional Operations Manager - Regus

2009- 2013

Managed all operations for a portfolio of 13 Centers.

Recruited and managed 40 customer service representatives ensuring delivery of high[1]quality customer care.

Implemented structured workflow to meet or exceed quality service goals.

Created and implemented employee handbook and operating guide.

Maintained responsibility for space planning and moves to support company growth from 75 to 300 employees, and managed food services, events and building operations.

Project Manager - Regus

2004- 2009

Managed the effective transition from building site for 6 Business Center openings.

Responsible for management of the construction and installation of new development, expansions and renovations projects.

Ensured the implementation of the brand standards in all new spaces.

Supported each property in achieving its financial goals by ensuring projects are completed within budget with expected delivery of a 5% total variance as set by management.